Warranty conditions
Take advantage of your product's warranty. We tell you everything you need to know to make the most of your SFA product's protection.
A. GENERAL
Subject to the terms and conditions set out in this document, SFA South Africa., hereafter designated as the Company, guarantees the consumer to repair or exchange any product or any of its components (at the discretion of SFA South Africa) which proves to be defective. NOTE:
• First (1st) year: will only cover “exchanges” starting from the date of purchase.
• Second (2nd) year: will only cover “repairs” or will provide “replacement parts” at no charge for the remainder of product’s warranty period.
B. TERMS AND CONDITIONS
1. The product must be installed and used as per instructions supplied and indicated in the product manuals. This is not limited to but includes the product:
• not be subjected to any negligence, accident or exposure to “harmful” products or substances.
• installed in strict accordance with local state or provincial electrical and plumbing codes/standards.
2. The alleged defect or fault must be reported either to the product installer or the company within the warranty coverage period.
3. The warranty coverage period is valid for two (2) years from date of purchase.
C. PART OR PRODUCT EXCHANGE/REPLACEMENT
All requests require a Return Goods Authorization number (CRA#) or CAS# prior to any repair or exchange, otherwise the warranty claim or request may be denied.
D. LIMITATIONS
1. Fill & flush valves are covered as per the Original Equipment Manufacturers (OEM) warranty only.
2. Vitreous china is covered only for factory “defects” for a period of one (1) year from date of purchase.
3. The following are not covered under warranty and the costs (Rand) are the responsibility of the end-user (customer):
• Disconnection and reconnection of product (i.e. labour charges) by customer or plumber.
• Cleaning & packaging of product.
Customer responsibilities and requirements on for returning product(s), will be discussed, and explained by the SFA After Sales Rep (ASR) at time of phone call.
4. Subject to the Terms and Conditions above, in no event shall the company be liable for any special, incidental, or consequential damage, loss, or injury of whatsoever, nature or kind arising from or associated with the product or any component thereof.
• Refer to section “F” for more details and information on warranty coverage exemptions.
5. This warranty is transferable only when the product remains at the same premises as where it was installed initially when purchased.
E. WARRANTY COVERAGE EXEMPTIONS
Subject to the “exemptions” section indicated below, SFA South Africa. will provide all replacement parts as necessary free of charge, to remedy any such defects.
EXEMPTIONS:
DISREGARDING ANY OF THE FOLLOWING MAY DAMAGE THE PRODUCT AND VOID YOUR WARRANTY.
• Do NOT discharge any acids, alkaloids, solvents painting, paint strippers, food waste, plastic bags, metal such as nails, hairpins, wood, building materials, kitty litter or anything that could halt or damage or corrode the unit.
• Do NOT hang bleach blocks or hydrochloride cleaners in the toilet tank.
• These solutions have been shown to deteriorate the plastic and neoprene components of the flush and fill valves and may cause leaks.
• In the event of a “power loss” do NOT use the toilet or any other sanitary fixture connected to the unit since it will not work until the power is restored.
F. WARRANTY DISCLAIMER
EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT OR ANY COMPONENT THEREOF INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES FOR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
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